Frequently Asked Questions

Everything you need to know about Solar Planner. Can't find your answer? Ask in the community forum.

Getting Started

Using the Planner

Wire Sizing & Safety

Components & Products

Saving, Sharing & Export

Billing & Pro Plan

Help & Support

Still have questions?

The community forum is the best place to get help from other solar builders and the developer.

Visit Forum Contact Us

Frequently Asked Questions

Getting Started

What is Solar Planner?

Do I need to create an account?

Is it really free?

What browsers are supported?

Using the Planner

How do I add components to the canvas?

How do I connect components with wires?

Why can't I connect two handles?

What do the wire colors mean?

How do I route wires around other components?

How do I change a component's brand or model?

How do I set my system voltage?

How do I view wire details and safety status?

How do I add multiple solar panels?

What is the system overview panel?

Wire Sizing & Safety

How does wire sizing work?

What voltage drop limits do you use?

What safety margins are applied?

Wire colors on the canvas — what do they mean?

Components & Products

Are the components real products?

Can I add my own components?

How does component compatibility checking work?

Saving, Sharing & Export

How do I save my design?

Can I share my design with someone?

Can I export my design?

Can I start from a template?

Billing & Pro Plan

What's included in the Pro plan?

Can I cancel my subscription?

What payment methods do you accept?

I have a billing issue — how do I get help?

Help & Support

I found a bug — how do I report it?

Can I request a feature or component?

Is there a community forum?

I'm new to solar — where should I start?

Do you offer installation advice?

Still have questions?